Contracting out - it's happened before

Contracting out - it's happened before

WENDY'S STORY: Contracting out at Dandenong HACC In 1999

"Greater Dandenong CC made a decision to contact out its Home and Community Care Service to Silver Circle.

The effects on workers’ wages and conditions were as follows:

  • Loss of permanent secure employment
  • Employed by the contactor as casuals on three months probation
  • 20%-30% drop in hourly rates of pay
  • No overtime/penalty rates paid
  • No payment for Public Holidays
  • No penalty rates if working on a Public Holiday
  • No paid travel time between clients
  • Reduction in petrol allowance
  • No uniforms or uniform allowance
  • Limited PPE provided
  • Training only offered outside of hours and in unpaid time
  • Limited support and supervision - all paperwork including rosters by mail
  • WorkCover claims were rejected by the company, not sent to their insurer
  • No proper superannuation fund
  • No HSRs/OHS Committee/Health and safety policies or Standard Operating Procedures
  • Client assessments done by phone
  • No OH&S assessments done of clients homes - our workplaces
  • Dramatic drop in Service Standards and client satisfaction with the service

After a five year fight by the Union and its members and two successful Federal Court cases, the entire service was returned to council in May 2004. Unfortunately, the Andrews Labor Governments Rate Capping policies put this service at risk again."

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